Staedtler Mars Lumograph Aquarell Pencil (Loose) | Watercolour Graphite Pencil for Sketching & Shading

Overview

We hope that you never have to visit this page but in the unfortunate event when you have to please keep the following things in mind.

To raise a return request, kindly visit Returns & Exchanges:

• Exchange or Return of items from an order will be subject to the delivery and return charges. If you have availed free shipping, both delivery and return charges will be applicable on exchange and return.
• All our “Paper, Books & Boards” category products are not eligible for any refund/return/exchange unless you have received it in a poor/damaged condition.
• Items purchased from Clearance will not be exchanged or returned.
• Damaged/ Defective/Wrong Items : If the product you receive has a genuine quality or manufacturing defect or it is damaged.
• Record a video while opening your package after delivery is must to help us quickly fix any problems with missing or damaged items.
• If your purchase meets our return criteria stated above, please contact our team within 48 hours of delivery with the following information: –
  a. Order number
  b. Full Delivery address
  c. Send us a Video of opening your package
  d. Any product which has been Used or Tampered will not be approved for return.
  e. The Product must also be in the original packaging
• You may contact our customer care at +91 9036102833 from Monday to Saturday, between 10:00 AM to 7:00 PM (IST). We will look into the issue and respond to you within 48 working hours.

Exceptions / non-returnable items :

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards, Downloadable software products, Some health and personal care items

Please do not send your purchase back to the manufacturer.

Reverse Pick-Up:
A reverse pick-up will be scheduled within 3-4 business days. Please ensure that the product you return is unused, unworn and the original tags and original packaging are intact.

Refunds

Refunds will be processed within 7-10 Working days after the product is returned and received.

In case of Cash-On-Delivery orders, upon approval of your return request, our team will contact you for your Bank Account/UPI details where the refund amount will be credited within 15 to 18 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.